IBA Client Account Handler

Job Title: IBA Client Account Handler

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time/Part time – Permanent/Fixed Term (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager/Employee says: 
The role has responsibility for the management of a portfolio of Ardonagh Specialty Bureau and Non-Bureau Insurer accounts reporting to the IBA Manager.

What you will do:
The primary purpose of the role is the settlement and collection of Ardonagh Specialty premiums and return premiums to / from both Bureau and Non-Bureau insurance markets. Includes responsibility for arranging appropriate payments to Non-Bureau insurers, account reconciliation, identification and completion of potential offsets, cash allocation and resolution of queries. The role is also responsible for working with the Business Units to resolve queries preventing the release of collected Bureau premiums and the allocation of signings that do not auto match.

Key responsibilities here.

• Perform reconciliations of Non-Bureau insurers statements received.
• Follow up on actions and queries as required from the reconciliation.
• Arrange payment of payable balances to the Non-Bureau insurers and produce suitable documentation to provide to the insurers to enable reconciliation.
• Ensure any premium subject to a PPW / PPC is settled in accordance with the payment terms.
• Collect return premiums from Non-Bureau insurers promptly and within agreed procedures and timeframes.
• Identify and action suitable offsets on the Non-Bureau Insurer ledgers to ensure debtor balances are collected promptly.
• Settle balances to Bureau insurers in accordance with department procedures and raise queries with the appropriate Business Unit in relation to any collected premium or treaty balance that cannot be released.
• Liaise with insurers, the IBA Client Team and Business Unit to resolve queries on the insurer statements.
• Handle Notice of Cancellations to conclusion including liaising with the relevant departments.
• Contact insurers using various written and verbal mechanisms to obtain the necessary information to resolve queries.
• Keep suitable records of all communications sent including the updating of the GXB query notes.
• Build and manage relationships with key internal and external stakeholders to ensure the success of the project.
• Ensure compliance with appropriate group policies and procedures.
• Work with the Ardonagh Specialty Client Money Manager to ensure compliance with the FCA CASS 5 Client Money Rules.
• Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.

What you will bring:

Previous IBA experience is required together with experience of handling Bureau IBA and Reinsurance accounts.

Global XB system knowledge preferable.

Able to influence various stakeholders both internally and externally.

IBA experience including Bureau.

MS Office skills.

Good communication skills – written and verbal.

Organised.

Presentable.

Determined and resilient.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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