Are you the calm, confident presence that keeps the team on track and the energy high? Do you thrive in fast-paced environments and know how to bring people together to deliver great results? We’re looking for a Hospitality Team Leader to support our Highline operations and guide the team when management isn’t on site. You’ll help run shifts smoothly, set the tone for service, and keep exceptional standards.
Key skills and responsibilities include:
- Confidently overseeing the hospitality team in the absence of management.
- Skilled in guiding and supporting teams with composure and focus.
- Self-motivated, driven and ready to take ownership.
- Experience managing teams in busy bar environments (cocktail and free pouring knowledge a plus).
- Experienced in delivering excellent guest service.
- Comfortable with cashing up, closing duties and shift running (training provided).
- A steady presence who brings structure, positivity and momentum to every shift.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
- Subject to eligibility.
Be part of the buzz at Resorts World Birmingham’s newest hotspot ‘Highline’ - a modern, stylish bar that will turn heads with its vibrant atmosphere, thrilling entertainment and standout cocktail menu. Join a team that’s passionate about great drinks, delicious food, and creating unforgettable experiences every day.
Resorts World, owned by Genting Casinos UK, is a vibrant destination with a beautiful lakeside location packed with entertainment — from casino and spa to bars, hotel, and events. Located opposite the NEC and the BP Pulse Live arena, we’re part of a campus that draws millions every year.
It’s a fast-paced, fun place to work - and we’re hiring! Whether you're passionate about hospitality, events, or entertainment and committed to working late nights and weekends, there’s a role for you in our vibrant team.