We are recruiting for a Helpdesk Administrator in a friendly small office based in Bromsgrove. We are a commercial cleaning company and are looking for a new member to join our team. The successful candidate must be hard working, motivated, focused and be able to use their own initiative. You will be encouraged to proactively identify areas where you can apply yourself to improve the business.
The main duties of the role are:
- Answering in bound calls to the business and direct them accordingly.
- Respond to enquiries by email and telephone.
- Maintaining service levels.
- Reporting in detail after works have been carried out.
- Liaising with operatives, clients and suppliers.
- Generate quotations for new enquiries.
- Allocate jobs to operatives based on skill set and availability.
- Maintain accurate history of all communications and job details.
- Stock take and creating stock orders.
- Organising maintenance of company vans.
- General administrative duties.
- Working with Sage Accounts.
Experience:
- Must be IT proficient as all systems are computer based.
- Knowledge in auditing of accreditations bodies.
- Effective verbal and listening communication skills.
- Comfort in working within a team environment.
- Understanding in use of scheduling software.
- Proficiency in working with Microsoft Office is necessary.
Benefits:
- 28 Days annual leave including bank holidays.
- Hours of works: 9:00am to 1:00pm or 1:00pm to 5:00pm (flexible) - Monday to Friday.
- No weekends.
- Onsite, free parking.
- Company pension.
- Casual dress.
Job Types: Part-time, Permanent
Pay: From £12.25 per hour
Expected hours: 20 per week
Schedule:
- Monday to Friday
- No weekends
Work Location: In person