The Healthcare Assistant (HCA) / Healthcare Support Worker is an important part of the
multidisciplinary team delivering direct care to patients under the support and supervision of
a Registered Nurse.
.
The Healthcare Assistants / Healthcare Support Workers carry out a range of personal care
activities and tasks in support of and supervised by a Registered Nurse/Midwife. To achieve

this, they will:
Competently perform the necessary aspects of care for patients
Ensure effective delivery of personal care in line with patient activities of daily living is
provided to patients and that an acceptable standard is maintained.
Follow all Trust policies and provide a safe and person-centred environment for the
treatment of patients.
Participate in personal and practice development activities to maintain standards of
care

Assist patients with activities of daily living. This will include all basic care including the
feeding, bathing and repositioning of all patients under the supervision of a trained
nurse.
Provide support to the registered nurse and, where appropriate, other members of the
Clinical Team as required.
To co-operate with and maintain good relationships with team colleagues and staff in
other disciplines that are attending and treating patients to maximise patient care.
Maintain good relationships and an empathic approach to the patient’s’ family, relatives
and carers and refer them to a trained nurse for any questions they may have on the
client’s condition or for any suggestions or complaints that they wish to raise.
Report observed changes in the patient’s physical and psychological needs.
Accurately document care delivered to patients

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

To maintain patient confidentiality at all times and follow information governance
policies and procedures.
To participate in maintaining accurate and up-to-date records, e.g. fluid intake/output
charts to ensure effective communication.
To follow Trust policies and procedures to ensure maintenance of safe working
practices for patients and colleagues.
To follow ward and unit procedures for the use of supplies and equipment in order to
promote the effective and efficient use of resources.