Contract Type: 1 Permanent Post, 2 Temporary Posts
Working Hours: Monday - Friday 9am - 5pm
Worker Type: Hybrid Worker
Salary: Starting Salary is £ 28,598 (Level one) rising to £ 31,022 ‘pro rata for part-time’
Location: Dragon Court, Woolsthorpe Close, Bilborough, Nottingham NG8 3BP
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Health and Social Care Officers (HSCOs) are responsible for triaging, coordinating and providing information and advice to citizens and professionals over the phone and via our on-line referral process. This is to enable decision making and risk management on behalf of citizens requesting / requiring access to Adult Social Care. HSCOs support citizens and professionals to navigate through to the right services based on a telephone assessment of their needs.
HSCOs assist in the delivery of an efficient and effective referral service for vulnerable adults, sometimes with complex needs and /or difficult and unpredictable situations. Applicants should have a good understanding of the variety of services that are available to meet the individual's needs.
How to Apply
Please ensure your personal statement (no more than 2 sides of A4) reflects your skills knowledge and experience that are relevant to the role, and also addresses the ESSENTIAL REQUIREMENTS listed below-
About You
The ideal candidate will have:
- Communication Skills- Excellent verbal and written communication with the ability to ask sensitive and appropriate questions; using active listening and empathy when dealing with vulnerable individuals.
- Knowledge and Understanding- Basic understanding of adult social care legislation (e.g., Care Act 2014) and an awareness of safeguarding principles and procedures, alongside familiarity with local services and referral pathways.
- Analytical and Decision-Making- Ability to assess urgency and risk based on limited information, showing a confidence in escalating concerns appropriately and using sound judgement in triaging referrals to the correct service or team.
- Technical Skills- Proficiency in using case management systems and telephony software with the ability to accurately record data and navigate multiple systems simultaneously.
- Interpersonal Skills- Calm and professional under pressure with a respectful and non-judgmental approach. A team player with a collaborative mindset.
For more information, please view the Job Description and Person Specification which are attached further down on this page.
Useful Information for Applicants
This post is subject to a DBS Enhanced check with a barred list check.
References may be sought prior to interview for safeguarding purposes. You will be advised once the application closing date has passed if this is required.
Please ensure you read our Terms and Conditions information, which includes advice on pay, annual leave and hours of working, and our Total Rewards Package, which includes information on some of the great benefits when working for Nottingham City Council.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please email scott.radford@nottinghamcity.gov.uk or chris.corder@nottinghamcity.gov.uk, quoting HSCO Vacancy in the subject line.
Closing Date: 5th September 2025 23:59
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: W/C 22/09/2025
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.