Drive Excellence. Shape Ultra-Luxury Ownership. Lead Regional Performance.
Aston Martin invites a seasoned Aftersales leader to guide the ultra-luxury ownership experience across Europe, the UK, the Middle East, and Africa. This is not simply a role—it’s a strategic command post. Reporting to the Regional President – EMEA, you will define and deliver the Aftersales roadmap aligned with six global pillars: from flawless delivered quality to data-led decision making.
Your leadership will ensure annual performance targets are met across parts, accessories and extended warranties. You'll use global insights and data systems to elevate dealer performance, build enduring stakeholder relationships, and shape a seamless end-to-end customer journey that reflects Aston Martin's heritage and future—especially as electrification becomes central to the brand.
You will champion regional Aftersales strategy and manage product actions, CSI targets, warranty performance, customer service escalations and dealer standards. Every visit to a dealership, every action plan, and every relationship you build will leave a lasting imprint on our retail and ownership network. This role demands commercial acuity and a customer-first mindset, as well as the creative flair to develop marketing strategies that drive engagement and long-term loyalty.
To thrive here, you'll bring a powerful mix of luxury automotive experience and cross-cultural leadership. You’ll have delivered results across service, warranty, accessories, and body repair—ideally within the ultra-luxury segment. You’ll be fluent in financial metrics, operational reporting, and stakeholder engagement. And your ability to simplify complex analysis will empower teams and drive performance at every level.
Our values—Unity, Trust, Openness, Ownership, and Courage—must be second nature to you. You’ll think strategically, act with precision, and lead with empathy and ambition. Aston Martin is not only a symbol of refined power—it’s a living legacy. And this role places you at the helm of its continued excellence across one of the most dynamic global regions.
📩 Apply now. Lead from the front, and leave your mark on a brand defined by timeless performance.
Belong at Aston Martin
We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.
Please speak to us if there is anything you need to support making an application with us.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd