Company Description
Title: General Assistant
Location: Heathrow Airport
Salary: £12.75 per hour
Benefits:
• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
Job Description
Join our team as a General Assistant / Barista at IAG Cargo (Heathrow Airport, United Kingdom)
We’re looking for a friendly, customer-focused individual to create exceptional experiences for our guests while crafting delicious beverages, providing top-notch service, and supporting daily operations.
Key Responsibilities:
Prepare and serve a variety of coffee drinks, teas, and other beverages to customer specifications
Operate and maintain café equipment
Take customer orders and process transactions accurately
Maintain a clean and organised work area, adhering to food safety and hygiene standards
Provide excellent customer service, addressing inquiries and resolving issues promptly
Collaborate with team members to ensure smooth operations during peak hours
Restock supplies and assist with inventory management
Contribute to creating a welcoming atmosphere for all customers
Support the wider team with general duties, including cleaning, stock rotation, setting up and closing down service areas, and assisting in other departments as required to ensure smooth day-to-day operations
Qualifications
Previous experience in hospitality, catering, or customer service (desirable but not essential – full training provided)
Barista skills or a strong interest in learning coffee preparation techniques
Excellent communication and interpersonal skills
Positive, friendly, and professional manner
Strong teamwork skills with the ability to work independently when required
Ability to multitask and remain calm under pressure in a fast-paced environment
Flexibility to work varied shifts
Basic understanding of food safety and hygiene standards (training provided)
Good numeracy skills for handling transactions and basic stock counts
Commitment to delivering excellent service and creating positive customer experiences
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Join us and bring your unique perspective to our team.