As a Front of House Team Member will include anything from, managing reservations, taking payments, check-in & out guests, handling enquiries and complaints, patrolling and security walks, responding to Guest reviews, to cleaning our social areas and assisting the management team with the daily reporting and breakfast /lunch & dinner setup
What skill you need:
- Checking guests in and out
- Are hardworking and enthusiastic
- Responding to guest queries via e-mail, telephone or in person
- Processing payments
- Offer guests great customer service
- Night auditing
- Ensuring the hotel and its guests are secure through the night
- Efficient transfer of information to staff members on the morning shift
Who we are looking for:
Fluent spoken/written English (other languages are a bonus)
- Competent level of IT proficiency
- Ability to work on your own and as part of a team
- Friendly but professional work ethic
- Flexible availability
- Able to take initiative and remain calm under pressure
- Organized, helpful and friendly individual
Previous experience in a similar role within a hostel, solo customer facing roles or a background involving hospitality highly preferred.
Job Type: Full-time
Pay: £13.35 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Reception: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person