Position Summary:
We have a exciting opportunity for you to join our 'Day Front of House' team at our fantastic London based site Blackhorse Mills ( London, E17 6ZH ) you’ll form part of the facilities team and act as the face of the development, providing a first class evening support for our residents, displaying professionalism and a genuine care for the property.
If you are someone with great customer service experience, friendly and have experience within a similar role in residential property or hospitality then we would love to hear from you, we are also offering you a basic annual salary of up to £14.90 per hour.
Your Duties as a Front of House / Concierge are:
- To be available to residents at all times.
- Rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
- To pro-actively deal with any maintenance and problems identified.
- Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
- To provide utility meter reading for all properties as and when required.
- To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
- To manage car parking to ensure everything runs smoothly.
- Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
- To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
- Building Patrols, CCTV Monitoring & Safety Checks
- Handling general enquiries such as queries, complaints and maintenance requests.
- Booking and attending viewings/inspections/appointments and responding with constructive feedback, where necessary.
- Arrangement of furniture and layout of residents’ lounge and other communal areas in preparation for organised events.
Key skills and experience required:
- Previous / current experience within a Front Desk or Concierge role
- High level of customer service
- Excellent communication and listening skills.
- Ability to work independently and on own initiative, yet follow instruction and procedure as required.
- High standards of cleanliness
- Attention to detail.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.
Employee Benefits we offer:
- We offer fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
If you believe you are the right candidate to join the 'Day Front of House' team then apply now, don’t wait any longer and grab this amazing opportunity to join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer.
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