Job Description:
HK Hammam & Spa is a luxury wellness retreat offering Moroccan Hammam rituals, body treatments, and private spa sessions for both men and women. We are currently seeking a reliable and experienced Receptionist & Coordinator to join our team.
This is a key role requiring someone who can confidently manage the front desk, handle bookings, and help keep the spa running smoothly—especially when the owner is not on-site. As a small business, we are looking for someone who is proactive, organised, and comes with prior experience in spa or salon reception, as training in this area will be limited.
Responsibilities:
- Greet and check in clients with a welcoming, professional approach
- Manage appointment bookings, emails, and client communications
- Handle payments, invoicing, and end-of-day reconciliation
- Keep the reception and client areas tidy and professional at all times
- Coordinate with the spa team to maintain smooth operations
- Ensure client privacy and manage discreet, private sessions efficiently
- Upsell treatments and products where appropriate
- Act as key support when the owner is unavailable
Requirements:
- At least 1 year’s experience in a similar role (spa, salon, or wellness reception)
- Confident using online booking systems (e.g. Fresha)
- Strong customer service and communication skills
- Fluent in English, both spoken and written
- Trustworthy, organised, and able to work independently
- Comfortable supporting both male and female clients in a respectful, private setting
Benefits:
- Starting at minimum wage, with review after probation
- Staff discount on spa treatments and retail products
- Friendly, respectful working environment
- Opportunity to grow into a senior support role over time
Schedule:
Full-time, including weekends
5-day working rota (to be discussed in interview)
Job Types: Full-time, Permanent
Pay: Up to £13.00 per hour
Benefits:
- Flexitime
- Free parking
- On-site parking
- Store discount
Work Location: In person
Expected start date: 16/09/2025