Food & Beverage Assistant
The Queens Hotel Brighton is considered one of the best hotels in Brighton where you are guaranteed a warm welcome from our friendly and professional team. The purpose of this role is to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are always delivered and maintained in line with our guest expectations. Expected hours 24h per week.
Part time and full time available
The Role
- Meeting guests in a polite and friendly manner and standing at the door to ensure guests are promptly seated, creating a warm and welcoming environment
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained.
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
- Ensure that all front of house and guest areas are always well maintained
- Ensure you display a presentable appearance and performances are at a high standard
- Ensure the restaurant areas are always clean and well-presented and assist with cleaning and housekeeping duties as required
- To be fully aware of the Hotel’s Fire Safety procedures, Health and Safety regulations and Allergens.
- Covering the bar
- Supporting other departments as and when required (such as kitchen)
- Take food and beverage orders and ensure that orders are communicated to the kitchen promptly and accurately
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Prepare all back of house service points according to expected numbers for breakfast and dinner requirements as necessary
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Any other duties as directed by the F+B Manager or other member of the management team
Benefits
- Mental Health & Well-being programme
- Staff discounts provider (Retail, Holidays, restaurants etc.)
- Free benefits (Free Cinema Ticket every month, Free hot drinks and many more!!)
- Gym Membership!
Job Types: Permanent, Part-time
Pay: £12.23 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Work authorisation:
- United Kingdom (required)
Work Location: In person