The Falls Coordinator will manage and streamline coordination and administrative support for our multi-disciplinary team (MDT) in a healthcare environment. This role includes maintaining the team’s information systems to gather and organise performance data, as well as generating reports for the team and relevant management as needed.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.
a) The Falls coordinator will take referrals for falls services and ensure that all referrals are processed following local policies and pathways, and accurate signposting is offered to those whose queries cannot be dealt with over the telephone.
b) The Falls coordinator will adhere to national and local quality standards which relate to the high standard of customer service given in relation to the answering of calls, the standard of telephone conversation and the timely processing of referrals.
c) To provide prompt, efficient coordination and administration support to a multi disciplinary team (MDT) within the health setting.
d) To maintain the information systems used by the team in order to collate and co-ordinate performance data and produce reports as required for the team and relevant managers.
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
- Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
- Varied environments: community hospitals, patients’ homes, and bases across Sussex
- Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
- Excellent training, development, and research opportunities
- Accredited Living Wage Employer, we ensure fair pay for all our staff
- Cost-effective workplace nurseries in Crawley, Hove, and Brighton
- Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
- Level 3 Disability Confident Leader and Veteran Aware Trust
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
a) To receive all falls prevention referrals, messages and queries by letter, phone, fax, electronically and face-to-face as the Single Point of Access for Falls and use local pathways and protocols including the Falls Risk Assessment Tool (FRAT) to process these referrals in a timely manner to the appropriate teams.
b) To use the FRAT and referral information to prioritise and ensure referrals are dealt with as appropriate (for example referring urgent referrals to Responsive Services).
c) To liaise with referrers to request further information as
appropriate, such as patient summaries from GPs.
d) To be familiar with exclusion/inclusion criteria for falls services and return referrals that are inappropriate, seeking advice from falls clinicians when unsure and signposting where appropriate.
e) To assist the team with other administrative tasks related to the Falls Prevention Team.
f) To contact low risk falls patients by telephone to offer a referral to community Wellbeing services, home exercise leaflet and other options as they are developed.
g) To be flexible and professional when interacting with others.
h) To use enhanced decision making skills to ensure positive outcomes for situations that do not fit a pathway or protocol discussing with a qualified team member as appropriate.
i) To request further information by phone, fax or electronically whilst maintaining confidentiality.
j) To set up and operate filing systems and databases and type, photocopy and distribute documents, letters and reports.
k) Deal promptly and efficiently with in-coming telephone calls/fax to ensure urgent matters are attended to; messages are recorded and relayed accurately. Use own initiative to deal with general enquiries.
l) To comply with Trust statutory/mandatory training requirements and with other relevant appropriate training for the post as agreed by the Falls Lead.
m) To undertake surveys or audits as required by the team
Please see the attached job description and person specification for full details