Facilities Helpdesk Supervisor

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Facilities Helpdesk Supervisor to join our facilities team working at a prestigious central government building in Westminster. This is a full-time permanent role working 40 hours per week, 8 hours per day between 07:30 and 19:30, Monday to Friday.

The role:

• Reporting to the Support Service Manager
• Supervise the Home Office Helpdesk Service, ensure adequate resources for service delivery, maintain manuals and service guides ensuring consistency, innovation and best practice, monitor and ensure the follow up on outstanding jobs, compliments/complaints both internally and with the Client
• Work as part of the Helpdesk team receiving calls, emails and walk in visitors, logging service requests on the FM work management system, booking resources (meeting rooms, hospitality, visitors) and responding to queries
• Manage staff performance, attendance and development for the helpdesk team
• Ensure delivery of consistently high standards of customer service, presenting a professional image to customers at all times
• Assist with the preparation of reports and documents
• Working 40 hours per week, 8 hours per day between 07:30 and 19:30, Monday to Friday

The person:

• Essential to have previous helpdesk/administration experience together with supervisory experience, including awareness of HR procedures
• Must have good IT skills (able to use emails, management systems, etc.)
• Excellent customer service ethic
• Maximo/CAFM experience
• Well organised and able to prioritise workload
• Please note - Employment in this post is dependent upon obtaining security clearance; this requires 5 years’ residency in the UK and a valid British or EU passport.

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, Veterans & Reservists, Green Network, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.