Ribby Hall Village Wedding & Events department is looking for a Planner to join the amazing team of customer service specialists.
Interested in: A professional and approachable planner with the enthusiasm and expertise to assist clients in arranging all aspects of their wedding, event or conference. The successful candidate will maximise all sales opportunities and convert enquiries into confirmed bookings.
We pride ourselves in providing a high level of customer care, whilst going above and beyond to exceed expectations.
The main duties of the role will be:
- Showcasing the newly refurbished venue and liaising with clients to establish their precise wedding, event, or conference requirements
- Taking every opportunity to promote our venue and our service to increase sales and revenue
- Producing detailed quotes, contracts and invoices for conferences, events, and weddings
- Organisational and multi-tasking skills are key to this role
- As a member of the planning team, you will be involved in the coordination of events and conferences to ensure the success and delivery is beyond guest expectations
- Maximising personal & company targets
- Developing and maintaining excellent relationships with departments across the Village and external businesses associated with Ribby Hall Village
Our perfect match will possess the following attributes:
- Evidence of working with customers on a regular basis and administrative responsibilities
- An interest in sales and meeting targets
- An ownership & responsibility for self-development
- Excellent communication and team working skills
- Flexibility, determination, enthusiasm, and the ability to cope well under pressure
- Excellent ability in the use of IT systems
- Outstanding customer service
- Attention to detail
- Excellent personal presentation
Salary: We are proud to offer competitive salaries in excess of the National Minimum Wage.
Availability: This role is full-time offering 40 hours over 5 days in a department that operates 7 days a week.
This role requires weekend working. Availability to work 4 weekend days out of 8 per month is essential to meet the commercial needs of the business.
Employee Benefits: Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing date for applications: 22nd August 2025
This position may close early if applicant numbers permit.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
Job Types: Full-time, Permanent
Work Location: In person