Estates Maintenance Technician

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values  
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.    
• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. 
• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Local Operations team and Estates Manager with recommended actions and costings where appropriate. 
• Works with external stakeholders on a regular basis i.e. local council, commercial tenants, contractors, fire services to ensure the asset is compliant in all aspects of its works. 
• Works with the Estates Management team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available and be the point of contact for Capital works handover back to the property. 
• Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews. 
• Inspects work performed by contractors and/or other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. 
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Estate Manager  
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.  
• Maintains adequate inventory of spare parts and maintenance materials and works with Estate Manager to order supplies and tools as needed to stay within budgetary guidelines.   
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. 
• Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property.  
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. 
• Reviews and actions risk assessments and method statements as required with Estate Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. 
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. 
• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. 
• Works with Estate Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management. Proactive in striving for continuous improvement through feedback. 

About You

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter 
• Fluent English verbal and written communication skills 
• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times 
• Good team player with strong relationship building and influencing skills 
• Positive approach and ability to work with little supervision 
• Ability to determine cost effective solutions to repairs 
• Contractor & Supplier Supervision skills are desirable 
• Excellent organisation skills with the ability to multi task and prioritise 
• Numerical skills necessary to complete the above activities 
• Flexible approach to work and adaptable to thrive in a changing environment.