eCommerce Consultant
London, hybrid
This position sits in our Experience & Engineering business unit. We primarily deliver large-scale website design and build projects, combining our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to help clients including Nikon, London Marathon Events and END. We pride ourselves on delivering exceptional and engaging digital experiences.
JOB PURPOSE
We’re seeking a strategic and hands-on eCommerce Specialist to help craft modern, scalable, and high-performing eCommerce solutions for new sales prospects and existing clients. Sitting at the heart of our craft team, you’ll play a key role in shaping enterprise-level commerce solution architecture, supporting strategic pre-sales engagements and elevating DEPT®’s presence as a leader in the digital commerce space.
This role blends client advisory with deep platform and ecosystem understanding. You’ll help shape RFP responses, pitches and develop strategies while acting as a trusted expert across all stages of solution development. Candidates with brand-side experience, particularly those who’ve navigated complex tech stacks and digital transformation, are strongly encouraged to apply.
KEY RESPONSIBILITIES
Commerce Strategy & Solution Architecture
- Design and validate end-to-end eCommerce solutions, covering everything from storefronts to backend operations and integrations.
- Translate business requirements into architectural recommendations, ensuring scalability, flexibility, and long-term viability.
- Map out solution ecosystems that include eCommerce platforms, CMS, CDP, PIM, DAM, and other connected technologies.
Full stack knowledge
- Commerce Platforms: High touch understanding of platforms like Shopify Plus, Adobe Commerce/Magento, BigCommerce, Salesforce Commerce Cloud, Commerce tools etc.
- PIM (Product Information Management): Understanding of platforms like Akeneo, Salsify, inRiver etc and their role in product content governance and internationalisation.
- DAM (Digital Asset Management): Experience working with systems like Bynder, Content Hub, or Adobe AEM Assets to support visual content delivery and consistency.
- iPaaS & Integration Layers: Knowledge of middleware solutions like Mulesoft, Boomi, Celigo or Tray.io to connect systems and enable automation.
- Customer Data & Marketing Tools: Familiarity with CDPs (e.g. Segment, Adobe etc), marketing automation, personalization tools, and loyalty platforms.
- Understand how to evaluate, recommend, and sequence these technologies into cohesive stacks based on client maturity and growth goals.
Client Engagement & Thought Leadership
- Lead discovery workshops, support commerce audits, and present back solutions in a clear, consultative way.
- Guide clients through trade-offs across build vs. buy, monolith vs. composable, and platform suitability.
- Produce POVs, whitepapers, or speak on panels to demonstrate thought leadership in digital commerce.
Pitch & New Business Contribution
- Participate in new business pitches by crafting tailored eCommerce strategies, designing stack architecture, and contributing to proposal writing.
- Work collaboratively with creative, UX, tech, and delivery leads to present a cohesive and compelling response to RFPs.
Internal Capability Building
- Mentor cross-functional team members on commerce best practices and stack strategy.
- Help standardize frameworks, decision matrices, and solution documentation for broader team enablement.
WHAT WE ARE LOOKING FOR
- Proven experience in an eCommerce-focused role, ideally having spent time at an in-house brand.
- Strong grasp of both frontend and backend eCommerce architecture—including storefront UX, payments, checkout, OMS, and fulfillment.
- Experience integrating PIM, DAM, CDPs, iPaaS, CMS, and analytics into a unified digital commerce ecosystem.
- Confidence working across client stakeholder groups, from marketers and merchandisers to CTOs and eComm directors.
- Ability to communicate complex technical solutions in plain, in a way that resonates with client challenges.
- Familiarity with data privacy, internationalisation, and scalability considerations in digital commerce.
- Experience with omnichannel and international commerce operations.
- Exposure to composable commerce principles
- Background in DTC, retail, fashion or CPG
WE OFFER
- A flexible, hybrid working policy (2 days from the office, depending on location).
- An excellent salary based on experience and equal pay policies
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- 26 days paid holiday (plus UK Bank Holidays).
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our client's problems, no matter where you are in the world.
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.