Work Pattern: Based at one practice site with occasional hybrid flexibility Job Type: Full-Time or part-time.
Salary: Competitive + Performance Bonus About Zental Zental is transforming the dental experience. Our wellness-first, digitally enabled, and design-led practices put patients and clinicians at the heart of everything we do. We don’t just create smiles – we change lives through ethical, preventative care. As we expand across the UK, we’re looking for a high-performing Treatment Coordinator with a strong sales and telesales background to lead patients confidently into treatment. If you're a seasoned sales manager, call centre leader, or an appointment-setting expert looking to combine your skills with a mission-led, patient-first brand – we want to hear from you. The Opportunity You’ll be the first impression and trusted guide for new patients, converting enquiries into consultations and consultations into treatments. Using your sales instincts and customer-first mindset, you’ll help patients take the next step on their journey with us. Key Responsibilities
- Handling Inbound & Outbound Calls: Own the full call cycle – respond to incoming leads and proactively follow up on warm prospects. No cold calling – just real conversations that lead to action.
- Lead Conversion (CRM / DenGro): Manage new enquiries and follow-ups through DenGro or similar systems. Track KPIs and optimise for conversion.
- Sales-Oriented Patient Journey: Present treatment options clearly and compellingly. Guide patients through objections with empathy, clarity, and confidence.
- Appointment Setting: Book consultations with our clinicians and keep a robust follow-up schedule to boost show-up rates and conversion.
- Liaison with Clinical Teams: Work closely with our practices to ensure treatment plans are aligned, timely, and ready to present.
- Pipeline Management & Reporting: Stay on top of your numbers. Update patient records, maintain clean CRM data, and report on conversions.
- Sales-Driven: You’re motivated by results and have a proven background in telesales, inside sales, or treatment coordination, ideally in a health care environment.
- Leadership Mindset: Experience as a sales manager, call centre team lead, or in a similar senior position is a big plus.
- Dental or Health Background (Preferred): You understand patient care, treatment plans, and the importance of ethical communication. Understanding of the dentally system would be a bonus.
- CRM Confident: You’re fluent in lead management software like DenGro, Salesforce, or HubSpot – and can keep your pipeline squeaky clean.
- Excellent Communicator: You know how to build trust quickly, handle objections, and close with care – especially over the phone or video.
- Highly Organised & Self-Motivated: You thrive working independently, manage follow-ups like clockwork, and love ticking things off your to-do list.
- Empathy + Energy: You care deeply about people and are driven to help them take positive steps in their health journey.
- Fully Remote Role (occasional in-practice visits)
- Performance Bonuses for hitting KPIs and conversion targets
- Autonomy & Flexibility – we trust you to own your pipeline
- Cutting-Edge Tech & Support – training in DenGro, dentally, and our patient journey systems
- Inspiring Culture – join a fast-growing team committed to Holistic health care, kindness, innovation, and doing things the right way
If you would like to find out about all our career opportunities, please visit our careers section on our website.