Delivery Support Administrator
Stafford Fulfilment Centre
£25,017, 4 on 4 off, 12 hour shifts 06:00 – 18:00
The Role
At Pets we are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a Delivery Support Administrator to join our transport team at our Fulfilment Centre in Redhill, Stafford.
Your Responsibilities
- Provide an effective communication link between our stores and distribution teams.
- Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans.
- Communicate with out based delivery teams, providing support and information relating to schedule and store requirements.
- Communicate to retail colleagues and out based delivery teams around airlock holiday/sickness, including any necessary re-delivery plans.
- Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently.
- Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled.
- Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review.
- Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team.
- Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams.
- Consult with new store/closure project teams to develop and establish effective communication links and ensure critical path deadlines are achieved.
- Tracking of promotional orders to ensure outbound is achieved in line with go live dates.
- Ensure housekeeping of store restrictions log/store walkthroughs/hot stores/emergency store contacts
- Develop and maintain collaborative relationships to ensure communication and feedback always remains open and honest.
- Support the SFC transport operation with day-to-day administrative duties.
What you will bring
- Good organisational skills
- Proven communication skills both written and verbal – clear communication is key for this role.
- Able to react quickly to meet changing priorities.
- Excellent attention to detail
- Good system and IT skills (Excel, Word, Outlook)
- Positive can-do attitude.
- Experience within a similar distribution environment is desirable but not essential.
- Enjoy problem solving.
- Capable of working under pressure
What you will get in return
- Attractive rates of pay.
- Annual Leave (including Bank holidays), with an increase after 2 years continuous service.
- An extra day’s holiday when it is your birthday.
- Stakeholder pension plan
- Personal Health Insurance scheme (if in Pension Scheme)
- Life assurance
- 20% Pets at Home discount scheme after 12 weeks service
- Pets’ “Treats” voluntary benefits package
Click here to read our Values & Behaviours
Click here for more details and our benefits
Please note that we reserve the right to close this job advertisement prior to the stated closing date if suitable candidates are identified. We encourage interested applicants to submit their applications promptly.
“We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”