About Us:
Alpha Capital Group is a leading financial services provider dedicated to maintaining the highest standards of customer support and as a result, client satisfaction. As we continue to enrich our talented support team, we are looking for a highly motivated individual to add both knowledge and strong communication skills to our office environment. This is an exciting opportunity for someone with trading knowledge and customer service experience to get their foot in the door of the trading world and play a key role in upholding our established reputation.
Key Responsibilities:
- Monitoring of and management of the Support email inbox, responding to inquiries promptly and professionally.
- Conduct high quality customer service consistently.
- Displaying investigative skills to thoroughly review client inquiries whilst making use of our sophisticated systems.
- Identifying suspicious activity when necessary by making use of knowledge of our internal policies.
- Supporting the team in managing client onboarding processes and maintaining up-to-date knowledge of regulatory requirements.
- It is envisaged that there will be scope for the role to evolve with more responsibilities and progression for the suitable candidate.
Key Requirements:
- Proven experience in customer service is necessary, preferably within the financial or fintech industry, but this is not essential.
- Ability to deliver negative news to clients and do so whilst concluding the matter amicably.
- Ability to work independently and handle a high volume of tasks efficiently.
- A proactive, solution-oriented mindset.
- Strong communication skills, with the ability to effectively collaborate with internal teams and external stakeholders.
- Strong literacy skills and the ability to convey assertive points in a polite manner.
- Ability to work under pressure and manage multiple tasks simultaneously.
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Free parking
- Gym membership
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 30/06/2025