Full time, 36 hours
Hybrid working - expected office days 5 days per week commencing role, with increased flexibility following completion of onboarding.
Job Description - Customer Services Advisor
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We** Put Customers First** in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for a Customer Services Advisor to join our Customer Services team.
What you’ll achieve in the role:
The overall purpose of this role is to respond to all customer enquiries promptly and efficiently. Key responsibilities include:
Acting as the initial point of contact, providing a full range of service delivery and other information, via phone, letters, emails, live chat, social media and face-to-face.
Responding to customer enquiries and requests, through the use of technology, with a view to resolving the query at first point of contact.
Escalating the enquiry or request when appropriate and undertaking follow-up administrative/system input work.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Experience of working in a front facing customer service environment, with knowledge of Customer Service Standards.
An understanding of repair maintenance processes.
Excellent written and verbal communication skills, with the ability to identify, understand and respond tactfully to the needs of a diverse range of customers.
A competent level of IT literacy and digital skills.
Please review the job description for full criteria details.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 17th August 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.