Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a strong ability to engage with customers effectively. This role involves assisting customers with inquiries, placing customer orders over the phone, and ensuring a high level of satisfaction.
Responsibilities
- Respond promptly to customer inquiries via phone and email.
- Provide accurate information regarding products and services.
- Assist customers with order placement, changes, and cancellations.
- Perform data entry tasks accurately to maintain customer records.
- Demonstrate excellent phone etiquette while interacting with customers.
- Collaborate with team members to resolve complex issues efficiently.
- Maintain a positive attitude and foster a welcoming environment for all customers.
Requirements
- Proven experience in a customer service role is preferred.
- Strong communication skills.
- Proficient in data entry with attention to detail.
- Excellent phone etiquette and interpersonal skills.
- Ability to analyse information effectively and provide appropriate solutions.
- Strong organisational skills and the ability to manage multiple tasks simultaneously.
- A commitment to delivering exceptional customer service at all times. Join us in providing outstanding support to our valued customers while growing your career in a vibrant work environment!
The ideal candidate will have previous experience in customer service, a quick learner with excellent telephone etiquette. There may be times you are required to help the office team with other administrative tasks so you should be a team player who also has the ability to work on their own.
The position is available with an immediate start.
Job Types: Full-time, Part-time
Pay: From £12.50 per hour
Expected hours: 27.5 per week
Work Location: In person