About Us:
Curely Pharmacy is a fast-growing online pharmacy dedicated to delivering safe, efficient, and personal care to our patients across the UK. We specialise in weight loss treatments and high-demand health products, with a focus on exceptional service and trust.
Job Description:
We are looking for an experienced Customer Service Representative to join our team. You will be the first point of contact for our customers, providing high-touch, compassionate, and professional support across phone, email, and live chat.
Key Responsibilities:
- Handle incoming calls and respond to patient enquiries in a timely and professional manner
- Manage ongoing cases and follow-ups, ensuring a seamless experience from order to delivery
- Provide accurate information on prescriptions, products, delivery timelines, and processes
- Liaise with suppliers, couriers, and internal teams to resolve issues efficiently
- Maintain detailed records of interactions and support ticket updates
- Deliver a personalised, empathetic service aligned with pharmacy care standards
- Escalate medical or complex issues to the appropriate pharmacist or manager
Requirements:
- Minimum 2 years of customer service experience, ideally in healthcare, pharmacy, or similar high-trust industries
- Confident and professional phone manner with strong written communication skills
- Experience using CRM systems and handling support tickets
- Ability to multitask and remain calm under pressure
- A passion for patient care and delivering service that goes above and beyond
Working Hours: Full-time, Monday to Friday (occasional weekend cover may be required)
Salary: Competitive, based on experience
Job Type: Full-time
Pay: £91.52-£200.51 per day
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person