What you will do
As a Customer Service Coordinator, you’ll work with internal and external customers to ensure planned maintenance and urgent callouts are scheduled and completed efficiently. You’ll contact customers via phone and email, coordinate engineers’ appointments, manage diaries, obtain purchase orders, order parts, complete permits, resolve disputes, and handle queries related to ongoing or completed work.
What we offer
Competitive Salary: Reflecting your skills and experience.
Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
Career Development: Extensive opportunities for growth and advancement.
How you will do it
Schedule planned and reactive maintenance for engineers
Complete permits and documentation to support scheduled works
Use multiple customer portals
Act as a key contact for national customers
Manage and adjust diaries to accommodate absences or emergencies
Deliver excellent customer service via phone and email
Collaborate with Service Managers to optimize engineer productivity
Liaise with Sales, Billing, FM Helpdesk, and Subcontractor teams
Report to the Planning Team Manager and mentors to meet KPIs
What we look for
Required
Minimum 1 year of customer service experience
Excellent written and verbal communication
Strong multitasking and time management skills
Proficient in using multiple PC applications
High attention to detail and urgency
Solid decision-making and problem-solving abilities
Good organizational skills
Preferred
Experience in using GANT based planning/dispatch software
Experience processing invoices and purchase orders.
Previous planning / scheduling experience in a service role
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