Join Our Dynamic Customer Service Team – Your Next Career Adventure Awaits!
Are you ready for a rare and exciting opportunity to join an exceptional Customer Service Team? We’re looking for a passionate, experienced individual who thrives in a fast-paced, client-focused environment, managing day-to-day needs with a personalised 1-to-1 approach.
If you’re driven by delivering outstanding customer experiences and enjoy building strong client relationships, we would love to hear from you!
Hours:
Monday to Friday, 8:30 AM – 5:00 PM
What You’ll Do:
- Be a vital link between our customers and delivery depots, communicating confidently via phone and email
- Looking after a group of customers providing dedicated 1-to-1 support
- Resolve queries to ensure customer satisfaction
- Handle quoting and booking for UK and international shipments like a pro
- Manage returns smoothly and efficiently
- Monitor shipments using our IT platform
- Keep the wheels turning with essential administrative tasks
- Collaborate closely with internal teams to deliver an exceptional service
- Join our Sales Team on customer visits, showing your expertise first hand
What We’re Looking For:
- Exceptional written and verbal communication skills
- Strong ability to build and maintain relationships with customers
- A proactive go-getter with a passion for customer excellence
- Computer literate with strong literacy and numeracy skills
- Solid knowledge of UK geography to navigate customer needs
- Able to work independently but also thrive in a team environment
- Bonus points for logistics industry experience!
Why You’ll Love Working With Us:
- Join a respected logistics leader that’s been thriving since 1987
- Enjoy a supportive, friendly workplace where your efforts matter
- Benefit from excellent staff retention and a welcoming team culture
- Competitive salary
- Opportunities for growth and professional development
- Sage Employee Benefits Package
- 28 days of holiday (including bank holidays) plus extra days after 3 years
- Contributory Translink Pension Scheme
Ready to take your customer service career to the next level? Apply now and become part of our unstoppable team!
How to apply:
Send your CV to hr@translinkexpress.co.uk or apply through Indeed.
Job Types: Full-time, Permanent
Pay: From £26,247.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: CS214/062023