ServicePower is a global leader and Visionary in the field service management industry, our innovative technology is built with a focus on providing customers with an exceptional experience, while delivering significant operational efficiencies. We offer flexible solutions, including the only SaaS platform that helps organisations manage a blended workforce of employed and contracted technicians. We are now seeking a Customer Servicer Advisor to join our small, friendly customer service team.
Position Summary
Your role as Customer Service Advisor is to provide support to customers internal and external. To help move repairs along quickly and efficiently. Through your daily contact with engineers you will build a relationship to ensure repairs from our clients are booked on and completed with precision and professionalism.
Essential Functions-Daily
Telephone inbound and outbound, answering queries and obtaining updates and information.
Emails – Inbound and outbound via our ticketing system, ensuring timely responses.
Working through workload gathering updates on repairs, and communicating these through job notes, emails and telephone calls, with clients, engineers and end user customer.
Reports – actioning reports to ensure jobs are completed in a precise and timely manner.
Position Requirements
Previous customer service experience in office environment is preferred.
Keen eye for detail.
Proactive problem solving skills and attitude.
Self motivated but also strong team player.
Confident on computer programs such as Excel and Word and telephones.
Hours 9am-5pm Monday to Thursday, 8am - 4pm Friday.
Happy to work in a fast paced, busy team.
Job Types: Full-time, Part-time, Permanent
Pay: £24,399.00 per year
Expected hours: No more than 37.5 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- Stockport, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person