Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be vital in ensuring a positive experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Utilise Salesforce to manage customer interactions and maintain accurate records of communications.
- Analyse customer feedback and identify areas for improvement in service delivery.
- Collaborate with team members to resolve complex issues and enhance overall customer satisfaction.
- Stay updated on product knowledge and industry trends to provide informed assistance.
Requirements
- Strong communication skills, both verbal and written, with the ability to convey information clearly.
- A proactive attitude with a commitment to delivering high-quality customer service.
Job Types: Full-time, Permanent
Pay: £23,000.00-£30,000.00 per year
Work Location: In person