Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you. We are looking for a highly organised Customer Service Advisor to join our friendly family team here at Greenock. Why not use your skills to make a difference and join our McGill’s team. You’ll be talking over the phone to customers with all sorts of inquiries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
What you'll be doing:
- Proven experience in a Customer Service/administrator role
- Exceptional communication skills. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
What do you need to bring with you:
- Experience working in a customer service role within a similar environment.
- The ability to communicate across different levels within the business and remain calm under pressure.
- Able to work collaboratively as part of the wider customer service team.
- The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
- Experience in using databases and information management systems in a customer-focused setting.
What we will offer you:
· A minimum of 40 hours per week,
· An excellent hourly rate of £12.60 per hour
· Free travel for you and your partner throughout the group wider network
· A variety of benefits including discounts with local partners and suppliers
· Continuous training opportunities, propelling your career growth in the dynamic field of bus engineering.
Our Recruitment Process:
· Ready to make your next move with us?If you feel this is the role for you then press the apply button and complete our online application form or alternatively send your CV to recruitment@mcgillsbuses.co.uk
McGill’s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues creating a culture of respect by supporting and empowering each other. We believe that diversity contributes to our company culture enhancing our ability to be more innovative and stronger as one team.
Job Type: Full-time
Pay: £12.60 per hour
Work Location: In person