Salary
£26,700
Contractual hours
40
Basis
Full Time
Region
Sites - North-West
Package
25 days annual leave (plus bank holidays) Day off on your birthday Discretionary bonus scheme Pension – matched up to 8% Life Assurance Season ticket loans Cycle to work scheme Gym discounts Discounts & Offers
Job category/type
Operations
Date posted
29/08/2025
Job reference
R00365
Doing the right thing, even when nobody's watching? It's an iQ thing.
iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85sites across 29 UK cities their best year yet.
Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day.
Sound like your cup of tea? Here's a bit about the role . . .
Our Customer Service Advisors make sure the students who stay with us always feel at home. Whilst no two days are ever the same at iQ, this role includes showing prospective students and their families around the site, parcel / post management, logging maintenance requests and making sure our sites are fully health and safety compliant. You will be involved in organising social events and you will need to handle any customer complaints sensitively and ensure any rent arrears are dealt with quickly and proactively. You'll be part of an iQ family that will always have your back!
What makes a great iQer?
First and foremost, we're looking for a positive, team player who thrives in a