By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Relations Advisor

Job Location: Glasgow

Job Type: Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

Join Sedgwick as a Customer Relations Advisor and make a real impact through empathy, resolution, and career growth.

If you're passionate about delivering exceptional customer experiences and thrive in a role where empathy, communication, and problem-solving are key, the position of Customer Relations Advisor at Sedgwick could be the perfect next step in your career. Whether you're just starting out or looking to grow further, Sedgwick offers a supportive environment with structured development programmes, transparent career pathways, and fully funded professional qualifications that reward your progress.

In this role, you'll be at the heart of Sedgwick’s commitment to client satisfaction. You will be responsible for thoroughly reviewing complaints, identifying key issues, and ensuring all relevant information is accurately gathered and documented. This information will be prepared for submission to our client’s within strict timeframes, requiring a high level of precision and timeliness.

You will ensure that all complaints are managed in line with internal policies, industry regulations, and service standards. Collaboration is key—you’ll work closely with claims handlers, loss adjusters, and other internal teams to ensure a seamless and effective resolution process.

Your ability to remain calm under pressure, communicate clearly and professionally, and maintain exceptional attention to detail will be essential to your success in this role.

The skills you will have when you apply:

• Organisation & attention to detail – Strong ability to manage tasks efficiently while maintaining accuracy in all aspects of complaint handling.

• Communication skills – Excellent verbal and written communication to engage effectively with customers and colleagues.
• Calm under pressure – Able to remain professional and composed in challenging situations, helping to diffuse conflict and maintain trust.
• IT proficiency – Confident using Microsoft Word and Excel, with the ability to navigate digital systems effectively.
• Complaint handling experience – Previous experience in managing customer complaints is beneficial and will support success in the role.
• Regulatory knowledge – Understanding of compliance and regulatory frameworks within the insurance industry is advantageous.
• Insurance background – A sound knowledge of domestic or commercial property insurance claims will be helpful.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.