Job Description
Customer Delivery Controller
Full time
Derby/Hybrid
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and we are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you’ll have the opportunity to work on world-class solutions, supported by a culture that champions inclusivity, creativity, and your professional growth.
Position Summary
In this role you’ll coordinate/ prioritise all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. You’ll ensure all possible actions are pro-actively managed and co-ordinated across the organisations to minimise customer disruption, ensuring the best outcomes are achieved for Rolls-Royce and its customers.
What you will be doing
Having a holistic view across the business to identify and lead the resolution of supply chain delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls-Royce with effective part allocation decisions.
Leading or facilitating cross-functional IPTs to enable planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact. e.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts.
Ensuring that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools, supported by timely communications.
Facilitating root cause analysis and business process changes to prevent the reoccurrence of issues and contribute to Communities of Practice and process improvement activities.
Position qualifications
Experience of working in a Planning and Control role in a regulated or complex industry demonstrating strong skills of collaborating with others to manage the supply of parts in a delivery focused environment
Strong data analytical skills, report preparation and presentation capability, coupled with IT literacy ideally in SAP or similar ERP software packages.
Good stakeholder management skills including Suppliers and internal customers to proactively identify, address and resolve risks which would impact delivery and inventory performance
Excellent communication, influencing, relationship management skills with focus on drawing value for the company.
Passion to drive change and make a difference combined with ability to solve complex problems, demonstrating digital awareness and analytical capability
Preferred requirements
Degree qualified in a Business or Technical field
Experience of working in a Manufacturing environment with complex Supply Chains
Our vision is to ensure that the excellence and ingenuity that has shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.