Job Advert
Customer Aftersales & Installation Coordinator
Location: St Albans
Contract Type: Permanent
Hours: Full time
Salary: Competitive
About Us:
Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary:
In this role, you will be responsible for managing the aftersales and installation process for our new coffee machines. This includes coordinating the scheduling of installations, reinstallations, pre-delivery inspections (PDI), and engineer visits. You will work closely with account managers, engineers, couriers, and customers to ensure a smooth and timely service.
Key Responsibilities:
Coordination of Machine Installations:
- Arrange and schedule the installation of new coffee machines in collaboration with the assigned account managers.
- Manage reinstallation of machines when needed, ensuring timely delivery and setup.
PDI (Pre-Delivery Inspection) Calls:
- Schedule PDI calls to ensure all machines are fully inspected and tested before installation.
Engineer Scheduling:
- Coordinate and schedule engineers for installations, repairs, or reinstallation of machines.
- Ensure engineers are fully briefed and equipped for each job.
Courier Management:
- Arrange for the timely dispatch and delivery of coffee machines and related equipment via couriers.
- Track shipments and ensure that deliveries align with installation schedules.
Account Management Collaboration:
- Serve as the main point of contact for allocated account managers, providing updates on installations, scheduling, and any aftersales service.
- Communicate effectively to keep account managers informed of any delays or issues.
Customer Communication:
- Liaise directly with customers to arrange installation schedules and confirm all necessary details.
- Provide post-installation support to ensure customers are satisfied with the service.
Documentation & Reporting:
- Maintain accurate records of installations, PDI calls, and engineer schedules.
- Prepare reports on the status of installations, re-installations, and any issues encountered.
Team Collaboration:
- Work closely with other coordinators and departments to ensure smooth operations and customer satisfaction.
Requirements:
Communication Skills: Excellent verbal and written communication skills, with a customer-focused attitude.- Organisational Skills: Strong ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- Problem-Solving: Ability to troubleshoot and resolve scheduling conflicts or other logistical challenges.
- Tech-Savvy: Proficient in using scheduling software, SAP B1, Microsoft office
- Team Player: Able to work collaboratively with account managers, engineers, and other stakeholders.
- Proactivity: Ability to anticipate needs and take initiative
- Flexibility: Willing to step into different roles and take on additional responsibilities as needed.
Why Join Us:
Opportunity to work in a collaborative and innovative environment.- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.
- 25 days of holidays
- Private Healthcare for you, with the option to add partner and children
- Life Insurance
- Income Protection
- Cycle to Work Scheme
- EV Car – Salary Sacrifice scheme
REF-223 442