Job title: Installations Coordinator
Location: Wisbech (Remote option available)
Reports to: Supply Chain Manager
Level: Administration
General Description:
To liaise directly with the client and Area Installations Manager creating a schedule of works. Ensuring the smooth transition in the client’s journey from handover of sale to sign off giving a 5* service in line with the Harvey Jones brand. You will be responsible for managing the relationship with the client and keeping them up to date with all necessary information. You will schedule field-based team member diaries and arrange all survey and inspection visits to the clients, schedule a national resource of sub-contracted kitchen fitters and painters and schedule other 3rd party visits/works, such as worktop fabricators/installers to complete works on behalf of the business with clients.
Experience in a client facing role is essential.
Duties and Responsibilities
- To schedule client appointments with field-based Area Installations Managers for the purposes of:
- Site surveys
- Post fit and paint inspections.
- Sign-off and investigation visits.
- To manage the Client journey from point of sale to completion, liaising with sales teams in the field to deliver the Harvey Jones experience.
- To schedule sub-contractors in line with client project timescales.
- To manage warranty claims.
- To coordinate and manage Area Installation Manager diaries to ensure an effective and efficient use of time and resource.
- To maintain up to date and accurate information on the Company’s Easy Quote system.
- To keep track of multiple installations ensuring the best level of customer service is always maintained whilst following process.
- To be able to react quickly and effectively when issues arise.
- To always maintain a professional manner.
- Ad hoc administrative duties to support and maintain the overall effectiveness and efficiency of the Installations Department.
- Embrace and maintain the Company’s Brand and Core Values.