UK Customer Technical Service Engineer - South West Region
Purpose of function/ main tasks:
This position ensures that Ardagh products and services meet the individual customer requirements when filling beverages into the cans. It ensures uninterrupted and efficient filling process, continuous improvement of filling line performance, creates opportunities for added value services and increases customer loyalty.
It provides external support to the complaint handling process and to product qualification requirements.
Key Responsibilities & Core Activities
- Regular visits to Customer sites working to agreed service levels and generating visit reports.
- Providing advice and technical support to enhance and optimise beverage filling facilities.
- Managing the technical activities on a local basis by means of regular technical reviews.
- To be the first point of contact for Customer enquiries.
- Support Trading Customer care, Sales, Ardagh plants and Customers investigation & resolution of quality concerns.
- Support Metal Packaging UK plants in qualification of new can / end sizes, light-weighting initiatives & material introductions.
- Using problem solving skills & tecniques to support customers in resolution of line issues.
- Providing training to Customers on a local level.
- Working to achieve Company and functional (CTS) objectives by regular monitoring of objectives monitored through the Trading business plan.
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Professional Requirements:
- Engineer Apprentice Trained or Graduate
- Job related experience within an engineering / manufacturing environment
- Excellent Communication Skills, written and verbal
- The ability to build and maintain good relationships with Customers and colleagues.
- The ability to work alone and as part of a team
- The ability to plan and prioritise independently
- Self Motivational
- A Clean Driver’s License
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Hours of Work:
Monday to Friday – 39 hours per week
What we offer:
You can expect a competitive compensation and benefit package. We promote equal opportunities. Diversity enriches our Company and gives us an advantage.
About Ardagh Metal Packaging
Ardagh Metal Packaging (AMP) is a leading supplier of sustainable, infinitely recyclable metal beverage cans to brand owners globally. An operating business of sustainable packaging business Ardagh Group, AMP is a leading industry player across Europe and the Americas, with innovative production capabilities, 23 production facilities, more than 6,000 employees and recorded revenues of $4.8 billion in 2023.
AMP is 76%-owned by Ardagh Group and is listed on the New York Stock Exchange under the ticker AMBP.
About Ardagh Group
Ardagh Group is a global supplier of infinitely recyclable metal and glass packaging solutions, producing packaging for brand owners around the world. We have grown to a team of approximately 20,000 people with revenues of more than $9 billion. Today we have a presence across the Americas, Europe and Africa.
· Ardagh produces many of the beverage cans and bottles that contain your favourite beverages.
· Our packaging is manufactured from metal and glass - permanent materials that can be infinitely recycled without any loss of quality.
· Ardagh produces more than 60 billion containers per year (more than 160 million containers per day).
The future we’re creating for Ardagh is built around our four Core Values of Inclusion, Trust, Teamwork and Excellence. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you’ll enjoy the journey!