Crime and Fraud Investigation Officer

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, and doing the right thing. With over 2,600 employees, our people are the reason for our success. Our Crime and Security Team plays a vital role in ensuring the safety and security of our passengers and colleagues. As an employer accredited eight times as a Top Employer, and Gold accredited for Inclusive Employers, we are committed to creating a culture where everyone feels empowered to bring their authentic self to work.

At EMR, we actively promote diversity and inclusion, recognising the importance of reflecting the communities we serve. We welcome applications from individuals of all backgrounds, especially those from under-represented groups including females and ethnic minorities.

A bit about the role

As a Crime and Fraud Investigation Officer, you will be an expert investigator responsible for detecting and investigating ticket fraud, fraudulent activities, and related crimes across the railway. You will work independently within your authority to plan and conduct investigations, liaise with stakeholders including the British Transport Police, and prepare comprehensive case files for prosecution or disciplinary action. Your expertise will help protect EMR’s revenue and uphold the integrity of the railway system.

Key Responsibilities

• Lead investigations into suspected fraud and crime, including issuing Penalty Fare notices under the Penalty Fares Regulations.

• Conduct interviews with witnesses and suspects following the Police and Criminal Evidence Act 1984 and using approved techniques like the PEACE model.

• Prepare detailed prosecution files for criminal, civil, and disciplinary proceedings.

• Plan and execute fraud detection operations, including suspect observations.

• Work closely with British Transport Police and other law enforcement agencies to conclude investigations efficiently.

• Maintain investigation files in compliance with the Criminal Procedures Investigation Act 1996.

• Act as a subject matter expert and ambassador for fraud and crime prevention across EMR.

• Assist colleagues with case progression, including disclosure reviews and document management.

• Support continuous improvement of fraud detection and investigation systems.

Who We’re Looking For

You will be a highly analytical and organised professional with strong investigative skills and experience in fraud detection. You will have a sound understanding of relevant legislation such as the Fraud Act, Theft Act, PACE, and Regulation of Investigatory Powers Act, with a willingness to keep your knowledge up to date. Experience in the rail industry or a similar regulated environment is highly desirable.

You must have excellent communication skills, the ability to remain calm under pressure, and the confidence to make independent decisions within your authority. Flexibility to work unsociable hours is essential. Holding, or working towards, a recognised investigation qualification (such as Level 4 Counter Fraud Investigator) is preferred.

What We Offer

• Competitive salary and pension scheme

• Opportunities for professional development and qualifications

• Free first-class duty travel on the EMR network

• Flexible working hours and supportive team environment

• 32 days holiday per year, increasing with service

• Commitment to inclusion, diversity, and sustainability

Interested?

Take the next step in your career with EMR, apply today! We are an equal opportunities employer and operate a blind screening process. Please make sure that you remove all personal details from your cv (this includes, name, age, gender, nationality, address)

East Midlands Railway is an equal opportunities employer. We encourage applications from all backgrounds to join our diverse and inclusive team.

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.