Situated in Newton Aycliffe, County Durham, Roman Limited is the UK and Europe’s market leading Shower Enclosure designer and manufacturer. Established for over 40 years, Roman currently employs approximately 180 staff. Their extensive range comprehensively covers high quality Shower Enclosures; everything you need to create a contemporary Wetroom; ingenious Bath Screens; low level anti-slip Shower Trays; solid surface fabrications; and a range of appealing Bathroom Accessories. Roman has subsidiaries in Ireland and in Malaysia (which covers the Asia Pacific region).
As an established leading brand within the UK home interest sector, Roman has spent over ten years expanding its markets across the World. It now has established relationships within key Project and Contract markets in all continents – currently in over 60 markets and with all major International Hotel Groups, Architects and Interior Designers.
The Role:
- The individual will support the finance team by ensuring timely and effective collection of outstanding customer debts from other businesses (commercial collection) or from individuals (consumer collection), maintaining accurate customer account records, and assisting with credit control administration in line with company policy. The role is critical to protecting the company’s cash flow and ensuring financial stability, especially in a fast-paced manufacturing environment.
Key Tasks:
- Proactively contact customers by phone, email or letter to chase outstanding payments.
- Monitor customer account balances and ensure timely collections in line with agreed credit terms.
- Liaise with the sales and customer service teams regarding disputed invoices or delayed payments.
- Escalate high-risk accounts or non-payment issues to the Finance Manager as needed.
- Set up and maintain accurate customer records in the accounting system.
- Allocate incoming payments against the correct invoices.
- Monitor and manage credit limits, placing accounts on hold where necessary.
- Assist with the preparation of weekly/monthly aged debtor reports.
- Support monthly statement runs and ad hoc customer account reconciliations.
- Help with the preparation of internal reports for management review.
- Rebate & Claim back Calculations.
- Customer Sales Reporting.
- Ensure all documentation is filed accurately (digitally or physically) in line with data protection requirements.
- Process credit application forms and support credit checks on new customers.
- Respond promptly and professionally to internal and external credit control queries.
- Coordinate customer credits or refunds when required.
- Process incoming funds.
- Negotiate re-payment plans.
- Arrange customer collections.
- Provide cover for other members of Finance team as required.
- General office duties as required by the Finance Director.
Experience and Person Specification:
- Previous experience in a credit control or finance administration role (ideally within manufacturing or similar sector).
- Excellent communication skills – written and verbal.
- Confident in dealing with customers over the phone and via email.
- Strong attention to detail and accuracy in data handling.
- Good organisational and time management skills.
- Able to work independently as well as collaboratively within a team is essential.
- Familiarity with computer software systems – Opera would be an advantage but not essential.
- An in-depth knowledge of Microsoft Excel to include Pivot tables, VLOOKUP/XLOOKUP, and other advanced Excel functions for reporting and reconciliation is desirable.
- Good numeracy skills.
- Confidence and the ability to place pressure tactfully on individuals and companies who owe money.
- Strong organisational and administrative skills with attention to detail and a methodical approach.
- Appreciation of confidentiality and discretion.
Hours of Work: 35.5 hours per week
- Monday to Thursday 08.45hrs to 16.45hrs
- Friday 08.45hrs to 14.45hrs
Company Benefits:
- Company pension scheme
- 23 days holiday plus bank holidays (which increase after 5, 10 and 15 years’ service)
- Referral scheme
- Company discount
Job Types: Full-time, Permanent
Pay: £22,945.00-£27,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Experience:
- Credit Control: 1 year (preferred)
Work Location: In person