Job Title: Client Services Administrator
Location: Swayne and Partners , Bury St Edmunds
Hours: Part time 16-20 this role does include working every weekend
Reporting to: Client Services Manager Jackie De Friez
Salary: £12.21 per hour
Recruitment process: Application ,1 stage face to face interview – 2 stage meet and greet session
Swayne & Partners is a well-established group of four small animal veterinary practices in Suffolk. The four practices work hand in hand, providing exceptional care to their clients and patients, with day surgeries at each branch. Bury St. Edmunds is the largest branch, providing out-of-hours and emergency care 24-hours a day and 7 days a week. Swayne & Partners is a part of Kin Vet Community, which offers numerous advantages. Kin Vet Community, established in June 2023, is a vet-led collective of 19 veterinary practices in Essex, Suffolk, Hertfordshire, Kent and Southwest London. We provide compassionate, high-quality care for pets and their owners with a strong focus on providing collaborative support for our clinicians.
The Client Support Administrator is responsible for ensuring that the client experience is of the highest quality, ensuring that engagement with clients is friendly, supportive, and highly professional. The Client Support Administrator will ensure that appointments are made promptly, payment is taken, and that high front of house standards are maintained.
Job Responsibilities:
- Maintain a high standard of cleanliness in the reception area, greeting clients warmly as they arrive and as they call the clinic.
- Proactively contact clients to rebook missed appointments, follow up on unactioned estimates generated.
- Take payment at the end of every consultation in line with Company policy, and book follow up appointments where necessary.
- Develop clients understanding of the Kin Vet Community Health Care Plan.
- Ensure that client details are up to date on all files, including insurance details, emails, contact details and patients’ weights.
- Drive compliance with managing insurance claims in line with Company policy.
- Ensure that Kin Vet Community Debt and Insurance policies are always followed.
- Ensure that appointments are made promptly and that practice diaries are filled.
- Respond to incoming practice emails in a warm and timely manner
- These responsibilities are non-exhaustive, and the role may involve additional reasonable duties.
What we're offering:
- 25 days annual leave, increasing each year up to a maximum of 30 days plus bank holidays
- Private Healthcare with Vitality
- Occupational Health Services
- Free eye test vouchers and money towards your glasses for VDU users
- Food at work provisions for all colleagues
- Enhanced Maternity/Paternity leave
- Paid emergency/compassionate leave
- Occupational sickness pay
- Colleague discount scheme for up to 5 registered pets