Title: Client Engagement Management

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

The Client Solutions & Service Delivery Manager is responsible for the planning, coordination, resourcing, and delivery of our client’s Strategic Sourcing and Procurement strategic and operational programs. By collaborating with client stakeholders, the Client Solutions & Service Delivery Manager will ensure all services are delivered according to schedule and exceptional service is provided throughout the engagement.

As the Service Delivery lead, you will engage with all levels of client stakeholders to identify key areas of opportunity and lead resources, both on-site and off-site delivery teams, to swift and measurable results for the client. You will lead by example, being equally hands-on to develop required solutions and providing guidance, expertise and coaching when required.

You will be accountable for delivering Chain IQ’s full suite of services, including developing and implementing new Strategic Sourcing and Operational Procurement processes, governance and spend management controls, preparing appropriate levels of operational reporting, as well as, quality measurement reporting through KPI’s and meeting defined SLA’s.

• Be responsible for Chain IQ’s delivery to the Client(s) ensuring Chain IQ meets or exceeds its contractual obligations, savings target and stakeholder expectations playing a “hands on” role as needed
• Work collaboratively to ensure Chain IQ leverages learnings and experience across Chain IQ’s client portfolio to drive maximum value for both Clients and Chain IQ (e.g. opportunities for consortia buying, best practice sharing, market knowledge) respecting at all times Client confidentiality
• Drive successful completion of transition, transformation of services (including adoption of Jaegger sourcing tool and introduction of Smart Connect project) and continuous improvement leveraging Chain IQ support functions where appropriate
• Lead and manage onshore delivery teams as well as have accountability for services delivered through Chain IQ Shared Services
• Keep detailed documentation of client interactions to assist in escalations, ensure dependencies and obligations are being met and there is a clear process of obtaining metrics necessary for KPI reporting
• Train and inform staff on process changes as agreed with the Client

• A minimum of 10+ years’ proven track record of success in and Executive procurement/change management leadership role
• Expertise in facilitating change management during transformative programs spanning multiple business areas and categories of spend
• Proven experience in delivering results in complex matrix environment
• Possess the ability to influence and drive change in complex environment and often without direct authority
• Gravitas to operate at the most senior levels of both the Client and Chain IQ
• Commercial focus with high degree of Client centricity
• Be a team player with the ability to work under pressure and high flexibility
• Strong communication, presentation and people leadership skills
• Leadership of professional sourcing, operational procurement, and offshore remote staff
• Project Management Professional (PMP) Certification and/or Six Sigma (Black Belt) Certification would be a plus

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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