Client Care Specialist
"Must be an enthusiastic, results-driven individual with excellent telephone manners and comfortable meeting new people face-to-face."
About The Company
Body Fitness Studio is an established personal training company based in Petersfield. We specialise in working with individuals over 40 who want to improve their fitness, lose weight, and get in shape. Our approach focuses on personalised nutrition, exercise, and lifestyle strategies designed to deliver long-term results.
The Role: Client Care Specialist
The Client Care Specialist plays a vital role in the growth of the Body Fitness Studio brand. This position supports our community by engaging clients and prospects, ultimately helping to increase and retain our membership base.
This is a part-time position based at our studio in the scenic Petersfield countryside, with the option to work from home occasionally.
You should be available for a minimum of 10-15 hours per week, with opportunities to increase hours as the role develops.
This is not a dead-end job. We offer plenty of opportunities for development, training, and incentives. We’re looking for someone with a passion for learning and growth, and a genuine shared interest in fitness and healthy living.
Key Responsibilities
Client Care
- Greet members with a smile and assist with front-of-house enquiries.
- Support coaches before and after sessions.
- Book client appointments and process payments.
- Respond to emails, messages, and calls.
- Create social media content for Meta.
- Organise community events & socials.
Prospect Follow-up
- Nurture leads and enquiries
- Conduct phone consultations and onboard new members
- Keep prospect spreadsheets updated
Operations & Admin
- Attend team meetings
- Support admin tasks, filing, and office upkeep
- Opportunity to attend Business and Marketing conferences with Directors.
PA to the Director
- Manage priorities and filter tasks
- Handle enquiries and assist with projects
You Will Need
- An Outgoing personality, friendly and proactive.
- Excellent communication, both written and verbal English.
- Confident on the phone and in social media.
- Organised with great attention to detail.
- Proficient with MS Office & Google Docs/Sheets.
- Passion for fitness and healthy living.
- Research skills are needed.
- Must have a positive, can-do attitude.
- Complete tasks in a proactive and timely manner.
How to Apply
If your experience aligns with this exciting opportunity, we want to hear from you.
Please submit your application by sending your CV (FAO Mark), please include a cover letter explaining why you’re the ideal candidate for this position.
Job Type: Part-time
Pay: £13.00-£14.00 per hour
Expected hours: 10 – 15 per week
Benefits:
- Employee discount
- On-site parking
- Work from home
Ability to commute/relocate:
- Petersfield GU31 5DU: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (required)
- Customer service: 1 year (required)
Language:
- Excellent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 25/08/2025