At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

• We’re Expanding – And You Could Be Part of It! New Location, New Opportunities in the West Midlands, Here We Come! Join MSI Reproductive Choices as a Client Care Coordinator •
• Now Hiring in the West Midlands
• Hours: 37.5 hours

⌚ Contract type: Permanent

• Salary: £24,523.79 - £26,044.40 (dependent on experience and skills)
• Start date: From September 2025 onwards

We’re expanding to the West Midlands – and we want you to be part of this exciting new chapter! Whether you're looking for a fresh start or your next big move, this is your chance to make a powerful impact in our new, bespoke, state-of-the-art facility opening in January 2026 ✨
What is a Client Care Coordinator?
Putting client-centred care into practice requires the support of the entire organisation. We are seeking a passionate and committed Client Care Coordinator to join our team at our West Midlands centre. Here, you'll be part of a friendly team that empowers clients to make reproductive choices that are right for them.

• About the Role

As a Client Care Coordinator, your role will primarily involve administrative tasks such as conducting phone consultations, data processing, record archiving, managing the reception desk, and liaising with clients during their care with MSI UK. This list is not exhaustive, and progression opportunities are based on competencies. You will receive bespoke training tailored to equip you in providing safe and effective abortion care to our clients.
For more details about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

• What We Offer
• Complimentary free onsite parking
• Improved work/life balance – no more working bank holidays, Sundays, or evenings!
• Birthday Bonus – an additional day of annual leave to celebrate your birthday
• Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light card

In addition to these perks, there are many more benefits for you to enjoy. Find out more during your interview!

• Why Join MSI?
• Forget about the worry over mileage or travel expenses - we've got you covered! Your expenses are reimbursed quickly, within just 10 days
• Enjoy (alongside 25 days annual leave plus bank holidays) enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
• Take advantage of perks and discounts on over 4000 retail and hospitality outlets through your Blue Light card
• Access our Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.