Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Having delivered the spirit of Christmas to the farthest-flung corners of the globe, our Customer Services team at Fortnum & Mason is on hand to provide exceptional service through multiple-channels, at the most memorable time of the year.
We are looking for confident, committed and personable Customer Services Advisors to join our Head Office team for the busiest time of the year, from October to December.
This fast-paced administrative role requires you to be confident in working with couriers and customers to ensure we exceed client expectations every time. Responsible for taking sales, handling issues with customer orders and managing aftercare, you will have excellent communication skills, with a friendly and attentive telephone manner, and IT skills to boot.
This roles requires:
An excellent communicator through telephone and email
Experienced in handling phone sales
Able to demonstrate your excellent organisation skills
Customer focused, taking pride in delighting our clients
Familiar with Microsoft Office, particularly Microsoft Excel
A team player who enjoys a challenge
Adaptable and willing to go the extra mile for clients
Confident to manage your own time and workload
Confident when working remotely
Exceptionally self-motivated
Our Customer Service Advisors should be flexible to work 5 out of 7 days, including weekends, on a 37.5 hour per week contract. This is a hybrid role, so our Advisors should have an appropriate home set-up with stable high-speed internet, a fully functioning camera (which will be required for all meetings), and a quiet environment in which to work. Ideally, you should be within commuting distance of our Piccadilly Head Office.
Those who can consistently demonstrate individual initiative within a collaborative team framework thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!
In return we offer:
A competitive salary
28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.