Call Centre Advisor – Coalville
- £12.75 an hour
- Weekly pay
- Overtime paid after 48 hours per week
- Free drinks
- Free breakfast, lunches, evenings out
- Free team building events
- You will be really looked after and rewarded for your hard work and commitment
Hours
- Monday to Friday 08:30 – 17:00
- Flexibility is required as during busy periods the office will be open Monday–Friday 06:00-19:00 and occasional Saturdays 08:00-13:00
The role of Call Centre Advisor:
- Dealing with Inbound calls in a professional manner
- Making Outbound calls
- Liaising with schools and group coordinators
- Dealing with customer queries and enquiries
- Resolving customer complaints
- Responding to incoming emails and webchat enquiries
- Guiding customers through online ordering processes
- Maintaining database (CRM)
- Trouble shooting
- Managing spreadsheets using the database
- Documenting dialogue and outcomes and actioning tasks to implement
- Multitasking and managing ongoing tasks
The ideal Call Centre Advisor:
- Great organisational and time-management skills
- Hardworking
- Impeccable attention to detail
- Ability to work in an extremely fast-paced environment
- Call Centre, Contact Centre, Customer Advisor or Account Manager experience is required
- Intermediate computer literacy, hardware and software skills are a must
- Ability to communicate effectively and develop good working relationships with colleagues