Description
System C is the UK's leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve care. We are a British company with over 35 years' experience.
Our finance team is seeking a Billing Coordinator to ensure accurate and efficient billing to meet the business operational requirements and provide high standards of customer service. The ideal candidate will have a strong ability to solve problems and understand complex billing schedules, along with a proven history of delivering excellent service. They should pay close attention to detail and communicate effectively.
Upon hire, the successful candidate will assist in the development and improvement of billing procedures and systems to encourage prompt billing and debt collection based on customer contracts.
The Billing Administrator is responsible for the following:
- Arrange for collection of customer purchase orders to support timely billing
- Efficient and accurate billing of customer contracts as per billing schedules for recurring and non-recurring revenue, including application of annual indexation
- Provide support to customers with disputes or inquiries concerning invoices or billing process and resolve queries in a timely and professional manner
- Supporting the Credit Controllers as required with billing enquiries which are holding up cash collection processes
- Support external audits by gathering documentation and ensuring compliance
Seeing the Big Picture:
- Proactively manage dependencies, overcome obstacles and get the best outcomes.
Leading and Communicating:
- Strong organisational and administrative skills.
- Confidently engage with stakeholders and colleagues at all levels.
- Be open and inviting of the views of others.
Delivering at Pace:
- Encourage all team members to collaborate, communicate and focus on what is most important.
- Excellent attention to detail, maintaining billing accuracy and compliance with company procedures.
Building Capability for All:
- Contribute ideas to the team to support improvements and efficiencies.
- Ability to coordinate several tasks at one time.
Resolution of Complex and Difficult Problems:
- Apply sound judgement and decision making.
Knowledge/Experience:
- At least 1 years' experience in a similar role.
- Experience in billing in the Software industry and/or Healthcare/Local Authorities advantageous.
- Previous experience using cloud-based ERP systems (experience with NetSuite ERP and Salesforce preferable).
- Must be comfortable working in fast-paced environment, where juggling numerous priorities and deadlines is the norm.
- Ability and enthusiasm to handle internal and external queries by prioritising work effectively and identifying the level of detail needed.
- Excellent persuasion and reasoning skills, with the ability to recognise when to escalate an issue and to whom.
- Resilience, tenacity and a 'can do' mentality that prioritises meeting deadlines.
Mandatory Skills & Behaviours:
- Preferably a qualified or part-qualified accounting technician (e.g., AAT) or be qualified by experience, an understanding of basic accounting practices is beneficial.
- MS Office proficient; Excel skill.