Supervisor - Norwich, Norfolk
We are Putt Putt Social! We are an Asian Inspired Adventure Golf Bar created by the team behind Flip Out & Boom Battle Bar. We have huge expansion plans to take over the crazy golf scene - with plenty of venues opening across the nation. Our venues include Asian Inspired Dishes and Fully stocked bars - DID SOMEBODY SAY COCKTAILS?! Life is a party with Putt Putt Social. We have party packages for all age groups - children and adults! Our team create unforgettable experiences, one putt at a time - our guests join us for 18 holes or even as much as they can play!
Job Purpose – We are looking for an enthusiastic, guest focused supervisor. You will lead, inspire and forge an environment where we “Create Unforgettable Experiences One Guest at a Time”. Ensuring the safety of our team members and guests as well as operational excellence are important elements of the role.
Duties and Responsibilities
- You will thrive in a multi-function, fast-paced, high footfall environment where being hands on is an essential part of your role
- Working across all areas of the business to include reception, bar and kitchen
- Managing shifts to ensure all operational directives are met
- Maintain high standards of food hygiene in line with company procedures
- Assist with stock management procedures as set out by the business. This will include performing ongoing stock checks and assisting with weekly/monthly stock takes
- Manage stock levels through ordering and monitoring whilst reducing wastage
- You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are
- You will take responsibility for the site in the absence of a senior manager
- You will enjoy coaching and mentoring your team
- Guest experience is at the heart of what we do so the ability to be face to face with your guests when you’re needed most is essential
- The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when leading the team in day-to-day site operations
- To assist in ensuring that the site maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training
- To assist with the cleaning and maintenance of the site
- You will need to be a great communicator to your team and your guests ensuring all enquiries and feedback are dealt with promptly & professionally
- You will be adaptable with a real can-do attitude
- You will help to maintain an exciting and energetic workplace for your team and a safe, fun-filled, exciting venue for our guests
- As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members
Qualifications/Skills
- Previous experience at supervisory level within a hospitality venue is desirable
- A background in food and beverage
- Able and willing to be cross-trained to work in the kitchen
- A good level of spoken English
- Basic IT skills
- 3-day first-aid certificate desirable but not essential
Working Conditions
- This position will be working evenings and weekends (you must have full weekend availability).
- £13.10 per hour
- Flexible contract - approx 20 hours a week
Job Types: Part-time, Zero hours contract
Pay: £13.10 per hour
Expected hours: No less than 20 per week
Benefits:
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
Application question(s):
- Are you available to work a mixture of shifts including close shifts (until midnight) and both weekend days?
Experience:
- bar: 1 year (required)
- Supervising: 1 year (preferred)
Work Location: In person