Edgwarebury & Hoop Lane Cemeteries
Administrator – Job Description
General Function
To provide efficient and effective administrative support to Edgwarebury Cemetery & Hoop Lane Cemetery.
To deliver the highest standards of service within a respectful, compassionate, and customer-focused environment.
This is a dual-site role with time spent at both cemetery offices. There is also the option to work remotely one day per week, subject to operational requirements.
Role-Specific Responsibilities
· Respond to telephone enquiries in a professional and empathetic manner, identifying the most appropriate route to a satisfactory conclusion and ensuring a courteous and confident experience for the caller.
· Greet and assist visitors to the cemeteries with sensitivity and professionalism, including bereaved families and members of the public.
· Communicate clearly and appropriately with a wide range of stakeholders including:
o Cemetery management and staff
o Funeral directors
o Stonemasons
o Board members
o Suppliers and contractors
o Community representatives
· Manage the cemetery diary: coordinate funeral bookings, stone settings and other appointments and events in harmony with internal teams and religious/community organisations.
· Maintain accurate, timely and confidential records using the Cemetery Management System, and other digital software or paper-based tools.
· Work collaboratively as part of a small team, while demonstrating the ability to take initiative and work independently when required.
· Prioritise workload effectively and remain calm under pressure, maintaining a high level of attention to detail and service delivery.
Flexibility
· The post holder may occasionally be required to carry out additional duties as necessary to meet the operational needs of the cemeteries.
· Working hours may need to be extended on occasion, for example when funerals overrun, or when support is required beyond normal office hours.
Equal Opportunities
Edgwarebury & Hoop Lane Cemeteries are committed to promoting equality, diversity and inclusion. We aim to provide a working environment that is free from discrimination, harassment or victimisation, where all staff are treated with dignity and respect.
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Experience:
- Administrative: 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 08/09/2025
Reference ID: EDG/HL
Expected start date: 05/01/2026