Administrator

Job Title: Estate Management Administrator

Job Location: Earls Colne

Job Summary:

We are seeking a highly organised and proactive Estate Management Administrator to assist in the smooth operation of our administrative processes. The successful candidate will provide support to ensure the achievement of company targets, maintain high standards of service, and help with various administrative tasks related to contractor management, insurance policies, maintenance issues, and supplier relationships.

Key Responsibilities:

• Achieve Targets: Support the administration team in achieving company targets as set by management, ensuring all tasks and objectives are completed efficiently.
• Customer and Client Interaction: Maintain and uphold PSG values in all interactions with both colleagues and clients, ensuring professionalism and high-quality service at all times.
• Process Adherence: Ensure that all company-appointed processes are adhered to during daily tasks, maintaining consistency and accuracy in all administrative procedures.
• Contractor Liaison: Act as the primary liaison between clients and approved contractors, providing timely communication, managing expectations, and ensuring issues are resolved quickly and effectively.
• Insurance Administration: Log new insurance applications and manage the administration of existing policies, ensuring all necessary documentation and actions are processed accurately and efficiently.
• Enquiries Management: Respond to telephone and mail inquiries from clients, contractors, and suppliers, addressing queries promptly and professionally.
• Database Management: Build and maintain an up-to-date database of contractors and suppliers, ensuring contact information and relevant details are accurate.
• Supplier Vetting: Assist in ensuring all suppliers and contractors are appropriately vetted in accordance with company standards and policies.

Qualifications:

• Previous experience in an administrative or support role preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
• Experience with database management and record-keeping.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational and time-management skills.
• Positive attitude, team player, and proactive problem solver.

Personal Attributes:

• Reliable, punctual, and adaptable to changing demands.
• Strong interpersonal skills with the ability to interact with various stakeholders.
• Ability to work independently and take initiative while also being a team player.

Driving licence and access to a car is essential due to the location of the office

Job Type: Full-time

Pay: Up to £24,500.00 per year

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: Administrative Support Assistant