Job Details:
Job Reference: HC621803
Salary Range: £26,918 - £29,616 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 6 August 2025
Interview Date: 14 & 15 August 2025
Applicants can expect to hear from us within two weeks of the advertised closing date.
The Role:
Join Hampshire’s Inclusion Support Service as an Administrative Officer and become part of a dedicated, friendly, and passionate team working to improve the lives of vulnerable children and young people. This vital role supports attendance in schools by administering the Penalty Notice process, ensuring legal interventions are managed efficiently and in line with statutory guidance. Your work will directly contribute to helping children access the education they deserve.
What you’ll do:
- Administer the Penalty Notice process, including issuing notices, tracking payments, and escalating legal sanctions.
- Monitor and triage the team inbox, allocating tasks and ensuring timely responses.
- Provide professional support via phone and email to schools, parents, and partner agencies.
- Analyse and interpret data to identify trends and support decision-making.
- Assist with training and development of team members and contribute to service improvements.
What we’re looking for:
- Strong administrative and organisational skills, with experience managing complex processes.
- Excellent communication skills and a professional, empathetic approach when dealing with sensitive situations.
- Confident IT user, proficient in Microsoft Office and internal systems, with strong data analysis skills.
- Ability to work accurately under pressure, prioritising tasks in a fast-paced environment.
- A team player with a positive, adaptable attitude and a commitment to equality, diversity, and inclusion.
Take a look at our Candidate Pack for more information about Administrative Officer role. The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application.
Why join us?
- Make a meaningful impact on children's lives by ensuring they receive the education they deserve.
- Work with a dedicated and passionate team committed to safeguarding and supporting children.
- Receive an extensive induction period designed to set you up for success, along with a wealth of opportunities for professional development and career progression.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Administrator, Administration, Admin Assistant, Admin Support, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Personal Assistant, Attendance Officer, Attendance Administrator, Administrative Support Officer, Education Administrator, Attendance Support Officer, Legal Process Administrator.
Travel Requirements:
You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.
Additional Information:
Administrative Officer Candidate Pack
Vetting Requirements:
The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.
Contact Details for an Informal Discussion:
For general enquiries, please contact care.careers@hants.gov.uk
For an informal chat about the role, please contact Glen Williams, Assistant Team Manager on glen.williams@hants.gov.uk
For an informal chat about the role, please contact Glen Williams, Assistant Team Manager on glen.williams@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.