JOB SUMMARY
To action, file and code any incoming mail onto patient records.
- Work effectively as a team member
Communication
- Communicate effectively using good written, verbal, email and telephone skills
- Be a point of contact by receiving telephone enquiries, taking accurate messages dealing with calls and enquiries in line with Practice policies and procedures and redirecting calls where appropriate
- Exercise confidentiality, empathy, discretion and diplomacy skills when communicating by telephone or face to face.
- Prepare letters, reports and other documentation of a sensitive and confidential nature within guidelines
- Attend admin team / departmental meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
Analytical and Judgemental Skills / Freedom to Act
- Ability to decide on own action within the team whilst receiving support
- Judgements involving facts or situations, some requiring analysis
- Work is managed rather than supervised. To work with the minimum of supervision on a daily basis
- Problem solving within own given areas of responsibility
- Be aware of and deal with issues as they arise and highlight any concerns to the Line Manager
- Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action
- Ensure accurate information is understood and coded appropriately into patient records.
- To be able to follow and understand Standard Operating Procedures
- Planning and Organisational Skills
- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
- Undertake work that has been prioritised by the Line Manager
- Plan and organise straightforward tasks
Physical Skills
Use of computer and telephone will largely be continuous
- Advanced key board skills are required
- Use of Practice IT systems (eg. data inputting)
responsibility for Patients / Clients
- Contact with patients on the telephone in a sensitive and confidential manner
- The post holder may have incidental face to face patient contact as part of their daily duties
- Paperwork to be filed chronologically in patients records
Job Types: Full-time, Part-time, Permanent
Pay: From £12.22 per hour
Benefits:
- Company pension
Work Location: In person