Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently looking for a Workplace Manager to join our small team based at a world renown banking client in Central London.
Our team work in close partnership with all service partners at the bank, to deliver an exceptional working environment and seamless experience for the banks staff and visitors.
The Workplace Manager will oversee a wide scope of services that contributes towards the workplace experience including Carrying out regular audits services, Deliver service against contractual KPIs and SLAs, create and consistently implement SOPs for all aspects of the Workplace Service, and Manage, maintain, and develop relationships with key stakeholders across the business, to understand their needs and translate these to the service.
Another important element of this position will be client relationship management. The Workplace Experience Manager is the most senior Portico team member on location and will liaise with the client daily, cultivating a good working relationship with them, remaining a consistent ambassador for Portico on site, and assisting in multiple projects and workstreams.
Shift pattern: 40 hours per week - Monday to Friday
Fixed term contract
Salary: £45,500
Qualifications
The successful candidate will have:
• A minimum of 4 years in leadership role within a 5* corporate environment or similar role
• Experience in a client/guest services role or similar role
• A proven record of leading a large, diverse, and dynamic team
• Experience of leading through change
• Understanding of how day to day performance links to SLAs and KPIs Good understanding of health and safety processes and the implementation and
management of these
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
