KEY DUTIES AND RESPONSIBILITIES To improve efficiencies and reduce the number of people processing patient documents To assign documents to patients clinical record within 48 hours To add any additional information about the source of the document into the patients medical record Read code accurately diagnosis, procedures and investigations, identifying and carrying out actions e.g. contacting patients to make appointments To forward the documents to the appropriate team member for actioning which could include GPs, Nurses, Pharmacist, Admin and Secretarial team etc To store documents in line with the GDPR and practice regulations To destroy documents in line with the GDPR and practice regulations To liaise with patients to inform them of actions taken e.g. appointments booked or referral made etc Follow practice protocols to ensure consistent and high quality care is provided to our patients Carry out administrative tasks relating to patient records, including filing and document management Identify the complex or higher risk areas that require input or knowledge from the clinical team, including Safeguarding issues, working to the agreed Practice protocols. Attend any workflow optimisation training as deemed necessary by the practice CODING Identify relevant clinical information contained in patient correspondence Code or free text the clinical information onto the patient record Deal with queries relating to coding The above list of duties is not exhaustive and may be subject to changes as deemed necessary.

SCANNING DUTIES (when needed to cover for annual/sick leaves) Process Practice correspondence (paper, electronic, email, faxes) attaching it to the patient record Sort and date stamp all incoming patient-related mail. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team Add any additional information about the source of the document Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.

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