Who are we?
Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
What’s in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
BENEFITS
- WSET qualifications
- 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
- Inclusion in the Tronc scheme.
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
- Goes without saying, but we will feed you during your shift.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Creating an exceptional dining experience for members and their guests.
- Presenting menu and provide detailed information when asked including allergens information.
- Making sure all service mise en place is ready in advance; including table set-up, cutlery, napkins, salt and pepper filled, etc.
- Meeting with restaurant colleagues to review daily specials, changes on the menu and service specifications for reservations.
- Supporting, training, and developing any new members of the team and making them feel welcome.
- Up-selling additional products as and when appropriate in a subtle and conversational manner.
- Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
- Checking dishes and dining utensils for cleanliness and presentation and reporting any problems to the culinary and management teams.
- Presenting the bill and processing payments in line with our standards and SOP’s.
- Arranging table settings and maintaining a tidy dining area.
- Removing dirty items from tables to avoid clutter in a timely manner.
- Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
- Adhering to all Health and Safety procedures particularly relating to food and beverage items.
PERSONAL PROFILE
- Proven experience in a luxury / lifestyle multi-outlet food and beverage operation.
- Stays up to date with current hospitality food trends and best practices.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.